Effective Date: [INSERT DATE]

This Shipping / Delivery Policy explains how Sphere Paris handles shipping for orders placed at https://sphereparis.com/.

1. Shipping Origin

Orders are fulfilled and shipped from China.

2. Delivery Time

Estimated delivery time is generally 5-10 business days after order processing and dispatch.

These delivery times are estimates only and are not guaranteed.

3. Processing Time

Orders are generally processed within 1-3 business days, unless otherwise noted on the Site, during promotions, or in periods of unusually high demand.

4. Shipping Destinations

We ship to destinations shown as available at checkout. Some countries, regions, or addresses may be unavailable or restricted.

5. Shipping Rates

Shipping rates, if applicable, are shown at checkout before payment is completed.

6. Customs, Duties, and Taxes

Because products are shipped internationally from China, your order may be subject to import duties, VAT, taxes, customs brokerage fees, or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.

7. Delivery Delays

We are not responsible for delays caused by:

  • customs clearance;
  • carrier disruptions;
  • inaccurate shipping information;
  • remote location access issues;
  • local holidays;
  • severe weather;
  • force majeure events; or
  • events outside our reasonable control.

8. Tracking

Where tracking is available, tracking details will be sent to the email address provided at checkout after dispatch.

9. Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address. If an order has not yet shipped, please contact us as soon as possible if you need to correct an address. Once an order has shipped, we cannot guarantee that changes can be made.

10. Lost or Marked-Delivered Packages

If your package appears lost, or is marked delivered but not received, contact us at [email protected] within 7 calendar days of the carrier’s delivery update. We will make a reasonable effort to assist, but carrier investigations and final delivery determinations may affect the outcome.

11. Split Shipments

In some cases, items in the same order may ship separately.

12. Contact

For shipping questions, contact:

Sphere Paris Support
Email: [email protected]
Phone: [INSERT PHONE NUMBER]