Effective Date: [INSERT DATE]

At Sphere Paris, we want customers to shop with confidence. This Refund / Return Policy explains when returns, refunds, replacements, or exchanges may be available for orders placed at https://sphereparis.com/.

1. Return Window

You may request a return within 14 calendar days after delivery of your order.

To be eligible for return approval, the item must:

  • be unused and in original condition;
  • be returned in its original packaging where reasonably possible;
  • include all accessories, inserts, tags, and other included components; and
  • not fall under a non-returnable category listed below.

2. Non-Returnable Items

The following items are not eligible for return unless they are damaged, defective, or incorrect upon arrival:

  • used items;
  • items damaged after delivery due to misuse, abuse, neglect, or improper storage;
  • customized, personalized, or made-to-order items;
  • gift cards;
  • final sale or clearance items marked as non-returnable.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 7 calendar days of delivery at [email protected] and include:

  • your order number;
  • a description of the issue; and
  • clear photos or video showing the problem and packaging.

If the claim is approved, we may, at our discretion, offer a replacement, store credit, or refund to the original payment method.

4. How to Start a Return

To request a return, email [email protected] with:

  • your full name;
  • order number;
  • the item(s) you wish to return; and
  • the reason for return.

Do not send any item back until we provide return instructions and the correct return address.

5. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, we will cover reasonable return shipping costs or provide another suitable solution.

If the return is for any other approved reason, the customer is responsible for return shipping costs, original shipping charges are non-refundable, and any customs or import charges paid are non-refundable unless required by law.

6. Refunds

Once we receive and inspect the returned item, we will notify you of the outcome.

If approved, refunds are issued to the original payment method. Please allow 5-10 business days after approval for the refund to appear, depending on your bank or card issuer.

7. Exchanges

We do not guarantee direct exchanges. If an exchange is approved, we may either replace the item or ask you to place a new order after the original item is returned.

8. Refused Deliveries and Failed Delivery Attempts

If a package is refused, unclaimed, or returned due to an incorrect address provided by the customer, failed delivery attempts, or failure to pay local customs charges, we may deduct shipping, handling, return costs, and any carrier fees from the refund where permitted by law.

9. Chargebacks

Customers are encouraged to contact us first to resolve any issue before opening a payment dispute or chargeback.

10. Contact

For return and refund requests, contact:

Sphere Paris Support
Email: [email protected]
Phone: [INSERT PHONE NUMBER]